The relationship between car rental businesses and their customers has always been very strained.
On one side, customers believe that car rental companies are money-hungry businesses that will always overcharge customers for their services.
On the other hand, these businesses always have to make a trade-off between dealing with losses or lowering service quality in order to stay afloat. Finding the perfect balance that satisfies both the customer and the business can be a bit of a challenge.
However, thanks to advancements in tech and AI, some of these problems can be addressed and it can work as a good solution to bridge the gap.
One such solution that seems to be working well is the automation of the car inspection process. This is a very crucial step for any car rental business and using tech to make this process a lot easier, efficient and transparent can result in a lot of benefits for the business and the customer.
In this blog, we will talk about the different pain points involved in car inspections during renting a car, and how automating this process can solve a lot of problems for both the customers and the business. Let’s dive in!
Challenges involved in Manual Car Inspections
A car inspection before giving a car for rent is crucial because this not only ensures that the vehicle is safe to be driven, but also helps reduce maintenance costs, and allows businesses to charge the customers fairly.
However, inspecting each car manually has its own set of challenges. Some of them include
- A lot of manual effort and paperwork needed to keep track of every detail
- This effort could also hinder the accuracy of the reports (caused due to human error)
- Manual inspections are also time-consuming and a costly process
- Delays in inspections resulting in an unsatisfactory customer experience
- The constant lack of trust and transparency between the customer and the rental company.
A lot of these problems are already being addressed and can very easily be solved with the right AI tools to automate the process.
For example, Inspektlabs’ AI-powered vehicle inspection solution, while providing 90%-95% accuracy with each inspection, also empowers businesses by
- Cutting down time and effort taken to inspect each vehicle. What usually takes hours can easily be done in a few minutes
- Improving the entire customer experience because of the speed and efficiency of the process
- Reducing the operational costs involved in inspecting vehicles, which will now cost less than $1 per inspection
- Increases trust and transparency between the customers and the businesses while giving the customers a sense of control over the process.
- Significantly reduce the scope for human error, tampering, and fraud from both the customer and the business’ end.
Additionally, automating car inspections using AI will also reduce the paperwork involved in inspecting these vehicles and also enable both businesses and their customers to conduct inspections remotely i.e. no more waiting for an expert to visit you or you having to visit the facility.
Conclusion
As technology advances, we will start seeing more processes being automated to make it more efficient and reduce the subjectivity involved in each process.
And as this further improves, the results will start impacting the overall customer satisfaction, improve retention, and as a result, will also increase the overall revenue of the company.
With the widespread adoption of AI to automate these processes, it won’t be very long before the early movers have an upper hand and will see an increase in their business thanks to the benefits of implementing tech and AI.